We establish a metrics benchmark (so we can beat it) and set the foundations for your CX transformation with a preliminary audit of your organisation's ability to deliver CX.
It's at this point that we also plan your team's immersive training, which provides individuals with the opportunity to co-work with our team and upskill in CX theory and practice.
We've never met a client who understood their customer as well as is needed to deliver effective CX. We utilise our unique process, Pæple, to bring your organisation an understanding of your customers' value drivers and turn them into actionable insights in an interactive workshop with your team.
With an understanding of your customers' value drivers, we workshop with your team to understand how your people, process, environment, product, and brand influence your customer experience.
The Relief Report provides your team with a list of short-term opportunities that can be implemented immediately and to measurable effect in order to optimise your CX.
The CX Audit provides your organisation with a holistic understanding of your organisation's ability to deliver effective, operationalised CX.
The CX Reference Manual provides your team with the data, guidance, and process required to continue your CX optimisation journey. Combined with the education of your team along the way, the CX Reference Manual provides your organisation with additional upskilling in CX.
In three months, we identify a list of quick wins that will make measurable quick wins on your ability to deliver value to your customers or clients.
With a combination of one-on-one learning, workshop learning, and a CX Reference Manual, your team is empowered to continue the CX optimisation journey.
The CX Audit provides your organisation with a thorough understanding of how to optimise and operationalise its Customer Experience.
The founder of Tiny CX, Tom holds a Master of Business (Marketing) and is a prestigious 30 under 30 winner in Australia for his work as a strategist. Tom is the creator of the CX framework and is a speaker, author, and educator in CX.
With 5 languages, 2 degrees, and several successful product launches under her belt, Mila is a skilled product & project manager. Mila's facilitation skills will have you wondering how to poach her for your own team.
• Brand strategy
• Brand identity
• Brand communications
• Market research
• Action insights
• Process & tech
• Organisation structure
• CX Audit